Returns Procedures
If for any reason you are not fully satisfied with the products or items that you have purchased from Discount Garden Shop, then please let us know by e-mail or in writing within 7 working days of receipt of your goods. Providing that the goods are returned in a fully resalable condition and in their original undamaged packaging, we will be happy to offer an exchange or a refund. If these terms are not met, Discount Home & Garden Shop reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due if these terms are not adhered to.
Refunds may take up to 30 days to process.
Please follow our Returns Procedure, below. Failure to do so may result in the refund process being delayed.
1. Before returning goods to Discount Home & Garden Shop, please obtain authorisation from Customer Services by sending your request by e-mail to support@discounthgshop.co.uk , by telephone on 0844 884 8837 or in writing to the address as stated below on this page.
2. Please ensure that a copy of your original order invoice is sent with the goods that you are returning. If you do not have the original invoice, then please provide a letter containing your personal details so that we may trace your order.
3. For all returns, you will be asked to arrange and pay for the return of the items to Discount Home & Garden Shop. We are happy to arrange collection, but this cost will be charged to you and may be deducted from any refund due.
Please note that there is a charge for any collections arranged by Discount Home & Garden Shop.
Call us for a quote on 0844 884 8837.
4. When returning items we recommend that you obtain proof of posting and, wherever possible, use registered mail. We regret that we cannot accept liability for goods lost or damaged in transit.
Returned goods should be sent to:
Customer Services
Discount Home & Garden Shop Ashford
Kent
TN24 0TL
The majority of our goods have a one-year manufacturer’s guarantee.
On receipt of delivery, please unpack carefully and check over your goods.
If you believe the goods to have a genuine manufacturing fault, please photograph the items immediately and forward the images to us within 48 hours of receipt. (If you are the recipient of the goods and not the purchaser, please call us on 0844 884 8837 or e-mail support@discounthgshop.co.uk for advice.
Should you be asked to return the items to Discount Home & Garden Shop, please read and follow our Returns Procedures. Once the goods are received back, we will examine them and keep you fully informed of how we intend to remedy the situation.
Discount Home & Garden Shop will refund the carriage costs of the return by you, and will partly or fully refund or replace any goods found to be faulty in accordance with the assessment procedure given above. We will make any refunds within 30 days.
Unit 4
The Glenmore Centre
Moat Way
Orbital Park